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grrgoylJoke: What's the difference between America and Canada? Canadians think there's a difference.
Well evidently they think right. I know this because today I spent another 20 Minutes Of My Life That I'll Never Get Back on the phone with yet another Clueless, Making-$17-An-Hour-To-Do-Nothing techie over my email issues. We went again down her little checklist of possible solutions, most of which looked discouragingly familiar. She asked me AGAIN how big the email was. Apparently there is a way to check actual MB size (not that my mail falls even remotely close to the MB category), which unfortunately involves clicking on the mail in the "Sent" folder. I think my patience was stupendously admirable as I explained that I couldn't do that, as I CAN'T. SEND. THE MAIL. (is anyone even LISTENING to me over there??). With each failure my voice took on an even more smug, self-righteous, been-there-tried-that tone (purely against my will, I swear). She said they would check it out on their end, as it was entirely possible the problem was with them and not me (which I am almost certain of, based on Operation: Delete and Reinstall being a resounding disappointment), but for now I should try the AOL Canada website to send my mail (which worked like a charm because, like everything else, it is better made than American products). I asked when I should call back if I still had the problem, and she laughed and said I could call back as often as I liked. And instantly realized her mistake when I made it clear this wasn't nearly as amusing to me and I certainly had better things to do than chat with Tech Support all day. I kind of regret being so harsh, only because it earned me no less than four apologies for the frustration in embarrassingly quick succession.
Her last words to me were, ironically, "Thank you for using America Online." I thought that demonstrated a remarkable level of hubris, because if I can't do something as basic as send email (did I mention I'm paying $24 a month?) I very well might have to go elsewhere for my internet needs (which I say all the time, then always come crawling back to AOL. Damn their user-friendliness.)
HateHateHateHateHateHateHateHate
Well evidently they think right. I know this because today I spent another 20 Minutes Of My Life That I'll Never Get Back on the phone with yet another Clueless, Making-$17-An-Hour-To-Do-Nothing techie over my email issues. We went again down her little checklist of possible solutions, most of which looked discouragingly familiar. She asked me AGAIN how big the email was. Apparently there is a way to check actual MB size (not that my mail falls even remotely close to the MB category), which unfortunately involves clicking on the mail in the "Sent" folder. I think my patience was stupendously admirable as I explained that I couldn't do that, as I CAN'T. SEND. THE MAIL. (is anyone even LISTENING to me over there??). With each failure my voice took on an even more smug, self-righteous, been-there-tried-that tone (purely against my will, I swear). She said they would check it out on their end, as it was entirely possible the problem was with them and not me (which I am almost certain of, based on Operation: Delete and Reinstall being a resounding disappointment), but for now I should try the AOL Canada website to send my mail (which worked like a charm because, like everything else, it is better made than American products). I asked when I should call back if I still had the problem, and she laughed and said I could call back as often as I liked. And instantly realized her mistake when I made it clear this wasn't nearly as amusing to me and I certainly had better things to do than chat with Tech Support all day. I kind of regret being so harsh, only because it earned me no less than four apologies for the frustration in embarrassingly quick succession.
Her last words to me were, ironically, "Thank you for using America Online." I thought that demonstrated a remarkable level of hubris, because if I can't do something as basic as send email (did I mention I'm paying $24 a month?) I very well might have to go elsewhere for my internet needs (which I say all the time, then always come crawling back to AOL. Damn their user-friendliness.)
HateHateHateHateHateHateHateHate
