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More adventures in eBaying, part deux
Apr. 5th, 2005 04:51 pmStill no word from the guy who only wanted to dabble in eBay selling to toy with my emotions and waste my valuable time. As much as I'd love to move on and buy elsewhere, apparently recently portable DVD batteries have become quite the hot item and I had to begrudgingly admit I would be getting a hell of a deal (especially with free shipping)...that is assuming I could ever get the guy to hold up his end of the bargain. So since my latest email to him is apparently being ignored, I did the next best thing and tattled to eBay. This might seem like an extreme reaction, especially considering he had me cancel my payment so I'm not even out anything at this point. But if the situation were reversed, if I had won the auction but then not paid, he could similarly report me and be well within his rights. This is why there are reminders all over the site that listing an item and bidding on it is a binding contract.
Unfortunately the process to report a non-selling seller involved submitting certain technical information, namely the full headers of the incriminating email (i.e. "Sender's return path isp 97.610.56 net Mozilla" blah blah blah and all that). Since AOL is designed to be used by the lowest common denominator of the population, this information is not included on emails, nor is it immediately apparent how to get to it. After a perfunctory search through AOL's nefariously useless Help page (which again, is tailored to serve even (or only) the stupidest people on the planet) I swallowed my pride, squinched up my eyes and entered the AOL Live Technical Help arena.
I was eye-squinching in preparation for the obsequious bowing and scraping of the tech support person, and they didn't disappoint. This time I kept a copy of the session so I could include actual quotes (in case anyone didn't believe me). As you can see, it took Tech Live Janice quite a bit of ass-kissing before she could get to actually answering my question, I suspect a stalling tactic while she asked someone else what the answer was.
TechLiveJani :I appreciate this excellent opportunity to handle this issue for you :) (Praise Allah for giving me the chance to serve you, Holiest of Holy AOL Users!)
[Here there was a silence long enough to become uncomfortable, so I thought maybe she actually required a response to this]
Grrgoyl :thanks
TechLiveJani :No problem, I'm sure we can take care of that.
TechLiveJani :I'll do my best to make sure this is your last call for this particular problem. (Well, it's not as if it's been plaguing me night and day, tormenting my every waking hour. It really is just a quick, minor question because I'm too lazy to search the whole internet)
TechLiveJani :Elaine, when you get an email it automatically shows all the email addresses from where it has come from or to whom all this email has been sent.
TechLiveJani :When you open an email there is an arrow in the middle of that email on top. (See what I mean about "lowest common denominator"? Are there honestly people who go through all the trouble of Tech Support because they can't find the little "expand" arrow up there?)
Grrgoyl :I need to see the technical header, with the mozilla info and all that.
TechLiveJani :Could you please clarify more on this statement? (Because like most of our simpleton users, the only header I ever care about is the email subject and the return address...and I do technical support for a LIVING!!)
Grrgoyl :This is the example I was given: From: Received: from 207.214.211.69 (ppp-207-214-211-69.sntc01.pacbell.net [207.214.211.69]) by mail gw5.pacbell.net (8.8.8/8.7.1) with SMTP id GAA15251; Mon, 22 Mar 1999
Grrgoyl :for instance
TechLiveJani :Are you able to open that email?
Grrgoyl :yes
TechLiveJani :Has it been sent from a NON-AOL address?
Grrgoyl :yes
TechLiveJani :Do you see a Details Tab under the email addresses?
Grrgoyl :ahhh...that's what I need. Thanks!
TechLiveJani :You're welcome.
TechLiveJani :Here you will get all the information. (*through gritted teeth* Yes, thank you. I can see it.)
TechLiveJani :Is there anything else I can assist you with at this time?
Grrgoyl : No, that's all I needed. Have a nice day
TechLiveJani :You too!! (Okay. Let's not make a big thing about this.)
TechLiveJani :Bye and take care :) (Please. It's getting embarrassing now.)
TechLiveJani :It has been my pleasure assisting you. ( Good day, madam....I SAID GOOD DAY!)
Grrgoyl LEFT SESSION
*peeling tech support lady off my leg*
I was mildly mortified that it was such an easy solution, but it never occurred to me to click on the "Details" thingie. And why don't they just put that on their help page? Still, this does not, repeat DOES NOT, put me in the same category as people who never think to try the "expand" arrow. Shut up.
Unfortunately the process to report a non-selling seller involved submitting certain technical information, namely the full headers of the incriminating email (i.e. "Sender's return path
I was eye-squinching in preparation for the obsequious bowing and scraping of the tech support person, and they didn't disappoint. This time I kept a copy of the session so I could include actual quotes (in case anyone didn't believe me). As you can see, it took Tech Live Janice quite a bit of ass-kissing before she could get to actually answering my question, I suspect a stalling tactic while she asked someone else what the answer was.
TechLiveJani :I appreciate this excellent opportunity to handle this issue for you :) (Praise Allah for giving me the chance to serve you, Holiest of Holy AOL Users!)
[Here there was a silence long enough to become uncomfortable, so I thought maybe she actually required a response to this]
Grrgoyl :thanks
TechLiveJani :No problem, I'm sure we can take care of that.
TechLiveJani :I'll do my best to make sure this is your last call for this particular problem. (Well, it's not as if it's been plaguing me night and day, tormenting my every waking hour. It really is just a quick, minor question because I'm too lazy to search the whole internet)
TechLiveJani :Elaine, when you get an email it automatically shows all the email addresses from where it has come from or to whom all this email has been sent.
TechLiveJani :When you open an email there is an arrow in the middle of that email on top. (See what I mean about "lowest common denominator"? Are there honestly people who go through all the trouble of Tech Support because they can't find the little "expand" arrow up there?)
Grrgoyl :I need to see the technical header, with the mozilla info and all that.
TechLiveJani :Could you please clarify more on this statement? (Because like most of our simpleton users, the only header I ever care about is the email subject and the return address...and I do technical support for a LIVING!!)
Grrgoyl :This is the example I was given: From:
Grrgoyl :for instance
TechLiveJani :Are you able to open that email?
Grrgoyl :yes
TechLiveJani :Has it been sent from a NON-AOL address?
Grrgoyl :yes
TechLiveJani :Do you see a Details Tab under the email addresses?
Grrgoyl :ahhh...that's what I need. Thanks!
TechLiveJani :You're welcome.
TechLiveJani :Here you will get all the information. (*through gritted teeth* Yes, thank you. I can see it.)
TechLiveJani :Is there anything else I can assist you with at this time?
Grrgoyl : No, that's all I needed. Have a nice day
TechLiveJani :You too!! (Okay. Let's not make a big thing about this.)
TechLiveJani :Bye and take care :) (Please. It's getting embarrassing now.)
TechLiveJani :It has been my pleasure assisting you. ( Good day, madam....I SAID GOOD DAY!)
Grrgoyl LEFT SESSION
*peeling tech support lady off my leg*
I was mildly mortified that it was such an easy solution, but it never occurred to me to click on the "Details" thingie. And why don't they just put that on their help page? Still, this does not, repeat DOES NOT, put me in the same category as people who never think to try the "expand" arrow. Shut up.