grrgoyl: (perfect drug)
It was with much dread that I called AOL today to try to cancel. I say "try to" because I went through this once before and I know that their operators must work under threat of execution or at the very least serious pay cuts to do everything in their power to keep you as a customer. They are DESPERATE to keep you from cancelling. They will beg, wheedle and flatter you...everything but offer to lower their ridiculously high monthly rates for crappy, crappy dial-up. Obviously last time I came crawling back to them; not because I realized how much I love them, but because the cheaper ISP I was trying to switch to was pathetic and very difficult to use by contrast. But not this time. I'm not going back this time.

So I spoke to Matt. Matt had clearly spent some time in the tech support trenches, because he used the same sickening, obsequious patter. Ugh.

Matt: Thank you for calling America Online. How can I help you today?

Me: Yes, I need to cancel my account.

Matt: I'm very sorry to hear that, but I can certainly help you with that today (translation: Only over my cold, dead body will you cancel your account. But I will let you go on believing I will help you) Is there anything in particular about our service that you find unsatisfactory?

Me: (You mean besides getting kicked offline daily for no apparent reason and everything taking an hour to do?) No, I just got a cable modem recently.

Matt: Oh, aren't they great? I got DSL three months ago and I'll never go back to dial-up!! (suddenly remembering who he works for) But is there any way I can convince you to stay with us? (translation...on second thought, I think this is funny enough without any needed)

Me: No, I'm reeeeeeeally enjoying this faster connection I've got now.

He kept reiterating all the many benefits of AOL in slightly different ways until I lost patience and had to be rude. They will chew your ear all day with this stuff until you give in from sheer exhaustion. I said I appreciated that he was required to do everything he could to convince me but I had to get back to work so was in a hurry. Matt, being the wily one that he is, switched tactics and decided to focus on the fact that AOL offers McAfee virus protection - a subject I know just little enough about that he smelled blood in the water and moved in for the kill. He talked me into letting him waive my next month's fee to give me time to consider staying with their $10-a-month plan to take advantage of the protection. Oh, they are good. I agreed to this, but the instant I hung up I checked out what Comcast has to offer. They have McAfee protection for $30 a year...only $2.50 a month. Matt, Matt, you slimy weasel. Why aren't you selling used cars?

Now that I have a leisurely month, I'm going to beat Matt at his own game. I'm going to cancel by mail so there will be no embarrassing begging and pleading. I am going to write a lovely letter outlining all the problems I've had with AOL, most of them in the last month alone. I will say it in no uncertain terms and using small words so they can understand.

I said good day to you, sir!

P.S.: Sorry, more cable modem luv. Last night I downloaded the "Perfect Drug" video...the VIDEO, not the song...in about 10 minutes. Hence my smashing new icon.
grrgoyl: (cleese)
...no more AMC Pacer for me.

It is such a beautiful thing. I'm weeping right now just a little from sheer happiness.

Not to say the installation was a breeze. The poor, poor Nice Lady (Tery's word for "sistah," another word for "fellow lesbian." Okay, no more explaining). But cute as hell in work boots, jeans, tool belt and just a tantalizing hint of what looked like a serious tattoo peeking out from under her shirt on her back when she knelt down (not that I was looking or anything *wink*) I was at first indignant that the installation was going to cost me $50, but watching what she went through I feel I got every penny's worth. It turns out our little condo is full of cable outlets that are useless...wires that are cut, other wires that don't connect to anything, electrical boxes that were a pain to pull out and even harder to put back. Just lots of pretty little outlets that don't actually do anything. Which is exactly what I feared. She asked if I minded if she cut a larger hole in the wall to get the box out. At this point having my heart so deeply set on the success of this endeavor, I gave her carte blanche to do whatever she had to do. She could have torn the whole wall down if she needed to.

She eventually had to drill a whole new hole in the wall and run a whole new cable down the side of the building. The process took much longer than she expected and she was cursing the whole time. I felt bad, but she assured me the jobs where she is able to waltz in and just plug the modem into an outlet and be ready to go are very few and far between. She also got out of breath and sweaty from running up and down 4 flights of stairs, so I gave her a glass of ice water. I wish I could say we brushed fingers and one thing led to another, but she was all business. Poopie.

Once the new cable was run, however, she pulled out her equipment to test the line before the final hook-up. She must have felt bad for having nothing but bad news the entire time, because her reaction was, "Oh Jesus yeah! We got crazy signal!!" She thought I might even have too much signal, if such a thing is possible. She also complimented me on the speed of my computer, as if I had anything whatsoever to do with building it. She relaxed a little as she fixed my settings, and retrieved her water which she had forgotten about. She gulped it down noisily, with that little gasping noise that kids make when they drink something really fast. It was hilarious. She pulled up a diagnostic page and showed me a chart, "You see this little tiny red line?" pointing to a line not even a centimeter long, "That's where you were on your dial-up. Now you see this line here?" She pointed to a line about 4 inches long, "That's where you are now. Not bad, huh?" I had no idea what the lines represented or how accurate they were, but I didn't care. I wanted to lick the screen.

So now I'm acclimatizing to a whole new ISP on Internet Explorer. After 9 years on AOL, I feel like Neo emerging from his pod prison for the first time. My first stop was albinoblacksheep.com to enjoy all the flash files that download instantly instead of some 20 minutes later. I found a fabulous program Comcast offers called EasySwitch that automatically goes into your old ISP account and transfers all the information, stored emails, bookmarked websites and address book into IE for you. I'd have made the switch years ago if I knew it would be this easy. The only thing I'm having a problem with is whenever I try to open my friends page, my computer insists on opening AOL and dialing up to do it, even though I am already online. Annoying, but I'm hoping something that will be cleared up when I finally break the umbilicus and get to delete AOL from my computer forevah.

Now the only question is what to do with all the free time I'll have that's NOT spent watching websites load at the speed of room-temperature tar. Give me all your non-reduced pics, your .gif files and links to content-heavy pages. I can take it!
grrgoyl: (Tick)
Blindingly fast. Staggeringly fast. Mouth-wateringly fast.

I will NEVER go back.

Oh, and the installation man was a lady. A Nice Lady, if you know what I mean *wink* My god, I love Women's Lib.

More later. Right now I'm too busy checking out the internets I've been missing all these years.

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grrgoyl

December 2011

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